Skip to content
SmartRent

Terms of Service

Last updated: 26 August 2026

These Terms of Service (the “Terms”) govern the rights and obligations connected with the use of SmartRent — software for managing long-term residential rentals, available at smartrent.sk and smartrent-sigma.vercel.app (the “Application”). The Slovak version of these Terms is authoritative; this English version is provided for convenience.

1. Provider and definitions

The Application is provided by MR facility services, s.r.o., registered office Zámocká 236/49, 019 01 Ilava, Slovakia, Company ID (IČO): 54679001, registered in the Commercial Register of the District Court Trenčín, Section Sro, [insert no. •], e-mail: martin.stacho@gmail.com, phone: [+421 •] (the “Provider”).

  • “Customer” — a natural or legal person who has created an account in the Application and uses it to manage rentals (typically a landlord).
  • “Consumer” — a natural person who, when concluding the contract, does not act within the scope of their business, employment or profession.
  • “Service” — provision of access to the Application as software as a service (SaaS): property, tenant and lease records, payment schedules, utility metering and billing, a tenant portal and public listings.
  • “Contract” — the contract for the provision of the Service concluded electronically between the Provider and the Customer, of which these Terms form part.

2. Electronic conclusion of the Contract

The Contract is concluded electronically via the registration form in the Application in accordance with Section 5 of Slovak Act No. 22/2004 Coll. on electronic commerce. The Contract is concluded upon confirmation of the registration by the Provider (activation of the account); for paid plans, upon confirmation of the plan order.

Before submitting the registration, the Customer can review and correct the entered data. The Contract is concluded in Slovak; the Terms are also available in English and German, and in case of any discrepancy the Slovak version prevails. The Terms are available on this page and may be saved and printed by the Customer. The Contract is archived by the Provider in electronic form and is not accessible to third parties.

The Provider is not bound by any specific code of conduct.

3. Plans and prices

The Service is provided in the FREE, BASIC, PRO and BUSINESS plans. The scope of features and current prices of the plans are listed at /pricing; prices are final. A change to the price list does not affect a period already paid for; the Provider will notify the Customer of price changes by e-mail at least 30 days in advance.

The FREE plan is provided free of charge and the Provider may change its scope or discontinue it with reasonable advance notice.

Paid plans are provided for a billing period of one month or one year, as chosen by the Customer. The billing period renews for a period of the same length unless the Contract has been terminated. The Provider will send a Customer who is a Consumer a renewal reminder together with the payment request at least 14 days before the end of the current period; the Customer may cancel the renewal at any time before the end of the current period (in the Application or by e-mail), in which case the paid plan ends upon expiry of the paid period and the account reverts to the FREE plan.

4. Payment terms

  • Fees for paid plans are payable by bank transfer on the basis of an invoice issued by the Provider; card payments are not supported.
  • Invoices are due 14 days from the date of issue.
  • In the event of late payment, the Provider will notify the Customer by e-mail; if payment is not made within the additional period stated in the notice, the Provider may restrict the account to read-only mode and subsequently suspend it. Access will be restored once the outstanding amount is paid.
  • The Provider's claims to default interest and damages under general law remain unaffected.

4a. Data access during suspension

Even while the account is restricted to read-only mode or suspended for non-payment, the Customer retains the right to access their data and export it in a machine-readable format (in particular CSV, PDF).

5. Customer's rights and obligations

  • The Customer must provide true and up-to-date information during registration and use of the Application and protect their login credentials against misuse.
  • The Customer must not use the Application contrary to law, interfere with its operation, circumvent technical plan limits, or use it to store unlawful content.
  • The Customer is responsible for the lawfulness of the personal data of tenants and other persons entered into the Application and for fulfilling their obligations as controller under the GDPR towards those persons (details in Annex 1 — data processing agreement).
  • Public listings published via the Application must be truthful and must not infringe third-party rights.

5a. Licences and intellectual property

  • The Provider grants the Customer a non-exclusive, non-transferable licence to use the Application within the scope of the chosen plan for the duration of the Contract. All rights to the Application, its source code, design and marks remain with the Provider.
  • The Customer grants the Provider a non-exclusive licence to store, process and display the content uploaded to the Application (in particular photographs, documents, listing texts), solely to the extent necessary to provide the Service. The Customer's content and data remain the Customer's property.

5b. Generated documents and contract templates

All contract and document templates generated by the Application (in particular lease agreement and handover protocol templates) are model documents only and do not constitute legal advice or a legal service. The Provider is not liable for their validity or suitability for the Customer's specific situation. The Provider recommends consulting an attorney before using a template in a specific legal relationship.

6. Availability of the Service and backups

In relation to Customers who are not Consumers, the Service is provided “as is” without further warranties. In relation to Consumers, the Provider's statutory liability for the conformity of the digital service with the contract applies (Act No. 108/2024 Coll.); the Consumer's rights in case of defects are set out in Article 6a (Complaints procedure). The Provider uses professional efforts to ensure high availability of the Service but does not guarantee any specific availability level (SLA); this applies in particular to the FREE plan. The Provider may briefly restrict the Service for maintenance or updates and will announce planned maintenance in advance where possible.

The Provider performs regular database backups. Backups do not relieve the Customer of responsibility for retaining documents they are required to archive under special regulations.

6a. Complaints procedure — liability for defects of the Service

  • The Provider is liable to the Consumer for the Service being provided in conformity with the Contract (conformity of the digital service under Act No. 108/2024 Coll.).
  • If the Service has a defect (in particular it is unavailable to the contracted extent or an agreed feature does not work), the Consumer may notify the defect by e-mail to the Provider's contact address stated in Article 1 or by post to the registered office; please state the account e-mail, a description of the defect and when it occurred.
  • The Provider will confirm receipt of the complaint and settle it without undue delay, at the latest within 30 days; the Consumer will be informed of the outcome on a durable medium (by e-mail).
  • In case of a defect the Consumer has the right to: (a) have the defect remedied within a reasonable time, free of charge; (b) a reasonable price reduction if the defect cannot be remedied or is not remedied in a reasonable time; (c) withdraw from the Contract if the defect is material or is not remedied even within an additional reasonable period.
  • Unavailability or limitation caused by planned maintenance announced in advance, by circumstances on the Customer's side, by force majeure or by third-party acts beyond the Provider's control is not a defect.
  • For Customers who are not Consumers, this Article applies mutatis mutandis; their defect claims are governed by the Commercial Code and Article 8.

7. Personal data protection

Information on the processing of personal data is provided in the Privacy Policy at /privacy. The processing of tenant data entered into the Application by the Customer is governed by the data processing agreement under Art. 28 GDPR, which forms Annex 1 of these Terms.

8. Liability

The Provider's total liability for damage caused to the Customer in connection with the Contract is limited to the amounts actually paid by the Customer for the Service in the 12 months preceding the event giving rise to the damage. The Provider is not liable for lost profit or for indirect and consequential damages.

The limitation of liability does not apply to the extent excluded by mandatory provisions of law (in particular for damage caused intentionally and, with respect to Consumers, to the extent of their statutory rights).

9. Term and termination of the Contract, data export

  • The Contract is concluded for an indefinite period. The Customer may terminate the Contract at any time by cancelling the account; fees paid for the current period are non-refundable unless the law provides otherwise.
  • The Provider may terminate the Contract with 30 days' notice; in the event of a material breach of the Terms by the Customer (in particular unlawful content, non-payment of invoices despite a reminder, or interference with the operation of the Service), the Provider may suspend the account or terminate the Contract with immediate effect.
  • After termination of the Contract, the Customer has 30 days to export their data from the Application; after this period, the Provider may delete the data, except for data it is legally required to retain.

10. Consumer's right of withdrawal

Under Slovak Act No. 108/2024 Coll. on consumer protection, a Consumer has the right to withdraw from a distance contract without giving a reason within 14 days of the conclusion of the service contract.

If, when ordering a paid plan, the Consumer gives express consent to the provision of the Service beginning before the expiry of the withdrawal period and declares that they have been informed that by giving such consent they lose the right of withdrawal once the Service has been provided in full, the Consumer loses the right of withdrawal upon full provision of the Service. If the Consumer withdraws before the Service has been provided in full, they must pay the Provider the price of the performance actually provided up to the date of delivery of the withdrawal notice.

Withdrawal may be effected by an unambiguous statement sent by e-mail to martin.stacho@gmail.com or by post to the Provider's registered office, or by using the model form in Section 13 of these Terms. The deadline is met if the withdrawal notice is sent on the last day of the period. The Provider will refund all payments received (less the price of the performance actually provided) within 14 days of delivery of the withdrawal notice, using the same payment method used by the Consumer, unless agreed otherwise.

11. Alternative dispute resolution and the ODR platform

A Consumer has the right to contact the Provider with a request for redress if they are dissatisfied with the handling of a complaint or believe the Provider has violated their rights. If the Provider rejects the request or does not respond within 30 days, the Consumer may submit a petition for alternative dispute resolution to an ADR entity — the Slovak Trade Inspection (Slovenská obchodná inšpekcia, ars.soi.sk) or another authorised entity listed in the register kept by the Ministry of Economy of the Slovak Republic.

The Consumer may also use the online dispute resolution (ODR) platform available at ec.europa.eu/consumers/odr.

12. Supervisory authorities

  • Slovak Trade Inspection (SOI), SOI Inspectorate for the Trenčín Region, Hurbanova 59, 911 01 Trenčín — consumer protection supervision.
  • Regulatory Authority for Electronic Communications and Postal Services — supervision of the storage of and access to information in terminal equipment (cookies) under Act No. 452/2021 Coll.
  • Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava — personal data protection supervision.

13. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

— To: MR facility services, s.r.o., Zámocká 236/49, 019 01 Ilava, Slovakia, e-mail: martin.stacho@gmail.com

— I/We* hereby give notice that I/We* withdraw from the contract for the provision of the SmartRent service (plan: ..........)

— Date of order / conclusion of the contract: ..........

— Name of the consumer(s): ..........

— Address of the consumer(s): ..........

— E-mail of the account in the Application: ..........

— Signature of the consumer(s) (only if this form is submitted on paper): ..........

— Date: ..........

* Delete as appropriate.

14. Governing law and final provisions

The Contract and these Terms are governed by the law of the Slovak Republic. The choice of law does not deprive a Consumer of the protection afforded by mandatory provisions of the law of the state of their habitual residence.

The Provider may reasonably amend the Terms; the Customer will be notified of changes at least 30 days before they take effect, by e-mail or in the Application. If the Customer does not agree with a change, they may terminate the Contract as of the effective date of the change.

Should any provision of the Terms become invalid, the validity of the remaining provisions is unaffected.

Annex 1 — Data Processing Agreement (DPA) under Art. 28 GDPR

This annex forms an integral part of the Terms and governs the processing of personal data which the Provider (as processor) processes for the Customer (as controller) in the course of providing the Service.

A. Subject matter, duration, nature and purpose of processing

  • Subject matter: processing of personal data of tenants and other data subjects entered by the Customer into the Application in the course of the provision of the Service.
  • Duration: for the term of the Contract and subsequently for the 30-day data export period under Section 9 of the Terms.
  • Nature and purpose: storage, organisation, making available to the Customer, backup and related technical operations for the purpose of managing the Customer's tenancies (lease records, payment schedules, utility billing, tenant portal).

B. Types of personal data and categories of data subjects

  • Data subjects: tenants and other persons involved in the Customer's tenancies.
  • Types of data: identification data (name, surname, address, Slovak personal identification number — encrypted with AES-256-GCM, ID card number — encrypted), contact details, lease and payment data, utility consumption data, photographs.

C. Obligations of the processor

  • to process personal data only on the Customer's documented instructions (use of the Application's features is in particular deemed an instruction); if the processor considers that an instruction infringes the GDPR, it shall immediately inform the Customer,
  • to ensure that persons authorised to process personal data are bound by confidentiality,
  • to implement appropriate technical and organisational measures pursuant to Art. 32 GDPR: AES-256-GCM encryption of sensitive fields, TLS encryption in transit, access control, audit logging, regular backups,
  • to assist the Customer in fulfilling its obligations towards data subjects (Art. 12 – 23 GDPR) and its obligations under Art. 32 – 36 GDPR,
  • to notify the Customer of a personal data breach without undue delay after becoming aware of it,
  • upon termination of the Service, to delete or return to the Customer all personal data (export within 30 days under Section 9 of the Terms) and to delete existing copies, unless EU or Slovak law requires their retention,
  • to make available to the Customer all information necessary to demonstrate compliance with Art. 28 GDPR and to allow audits conducted by the Customer or an auditor mandated by the Customer; audits shall be carried out upon at least 14 days' prior notice and in a manner that does not unreasonably interfere with operations.

D. Sub-processors

The Customer grants a general authorisation for the engagement of sub-processors. Their current list, including location and transfer mechanism, is set out in the Privacy Policy at /privacy. The Provider will notify the Customer of intended changes (addition or replacement of a sub-processor) by e-mail at least 14 days in advance; the Customer may object to the change — in that case either party may terminate the Contract. The Provider will impose on each sub-processor the same data protection obligations as set out in this annex.